FAQ


Fast and safe delivery:

Printing and shipping are handled by The Print Space Taken in London. The prints are sent worldwide, either from the studio in the UK or in Germany. 

 

Standard shipping worldwide is included in the price and usually needs 7-15 Working days, depending on the destination. Please note: even if the shipping costs are included the buyer is responsible for any customs duties.  

The prints are shipped either in a reinforced roll or in wrinkle-proof packaging to ensure delivery without damage. 

 

Delivery time: Orders are usually shipped within 72 hours of purchase and reach their destination in 7-15 working days, depending on the country of delivery.

If an order does not arrive during this time, please contact me at hello @ sandrabechtold.de and I will take care of it!

 

Secure payment:

The payment options at Shopify use 256 bit encryption and are 100% secure.

 

Exchanges & Returns: 

I am sure you will like the prints. They will not lose their quality over time and will be a statement in every room. Unfortunately, I cannot accept a return as it is a limited edition. An exchange for another print of the same value is possible within 14 days. In this case, only the shipping costs are to be taken over. Please contact me within this time at hallo @ sandrabechtold.de

The roll packaging for shipping is extremely stable and can withstand even the toughest shipping routes. But if, as an exception, a damaged print arrives, I'll of course replace it. In this case I need a photo or video recording of the damaged print and packaging. Please send this in an email together with the certificate of authenticity and the order number to hallo @ sandrabechtold.de and I will arrange a replacement immediately. 

 

For further questions, please send me an email to hallo @ sandrabechtold.de